Privacy Policy

1. Introduction

We are committed to protecting the privacy of those with whom we interact with and recognise the need to respect information that is disclosed to us.

We will treat all personal data we hold on you in accordance with current UK data protection legislation (including the UK General Data Protection Regulation or UK GDPR and the Data Protection Act 2018).

This notice explains how we collect your personal data, how long we hold this information for, and what rights and options you have in this respect.

This notice applies to all personal data collected by us when you make an inquiry with us through our website or through personal interaction.

2. Who are we?

Solvexa Green Energy Holdings Ltd, Unit 10 Business Workshop, Roseway House, Wheatcroft Business Park, Landmere Lane, Nottingham NG12 4DG is the controlling company and responsible for your personal data.

For the purposes of the UK GDPR, we are regarded to be a controller of your personal data. This means that we are responsible for deciding how and why your personal data is used.

3. How to contact us

If you have any questions about this notice or the information we hold about you, please email john@solvexagreen.energy

4. How is personal information collected?

We may obtain your personal data from the following sources:

From you directly: e.g. through your interactions with our website, including personal data you provide to us directly when you complete the contact form on the website, over the phone, via emails, paper forms, or in person.
From you indirectly: e.g. from third party service providers that are assisting us in providing you with a service (eg planning or DNO applications).

5. What personal data is collected?

The list below provides a non-exhaustive list of the types of personal data collected by us:

Mandatory contact/identification details including name, phone number and email address.
Voluntary contact/identification details including date of birth and postcode
Details relating to the nature of enquiry and/or information relating to your quotation
Online identifiers (including your device information such as IP and MAC address when you navigate our website).
Details and records of your request, complaint or query and/or any feedback you submit about your experience with us.
Categorisation of you as a customer based on the information we have about you from various sources (for example, if this is your first experience with us or you are a regular client with ongoing projects or a maintenance contract).

We do not need to process any information which would be considered to be ‘special category data’ (that is any information which, for example, reveals your ethnic or racial origin, political affiliations or health data) in order to provide your services.

6. Why do we collect your personal data?

The table below explains why we process your personal data alongside the legal grounds for processing (only viewable on desktop and tablet, not mobile devices):

Processing Activities	Purposes of Processing	Lawful Ground for Processing
When you place an order with us [either when you contact us via email or telephone].	On completing your installation.
When you use our online services currently just browsing our website.	To enable you to access our latest offers and new product development.
When you provide feedback on our services.	Receiving/responding to event or client enquiries, complaints and receiving feedback from clients (including via surveys/questionnaires).	Legitimate interests (this information is necessary for us to complete your installation and commissioning.
When you receive marketing, communications and advertising from us:	To provide you with marketing, promotional material and other communications relating to Solvexa Green Energy and our suite of products and services. Information which may be relevant to a specific promotion (e.g. your name, email address and phone number if relevant).	Legitimate interests (ensuring that we provide with appropriate services).
When we share information with law enforcement or such other competent authority.	It may be necessary for us to disclose your personal data with law enforcement, the courts or other competent authorities in order to comply legal obligation imposed on us or otherwise to exercise and/or defend our legal rights.	Legitimate interests (to respond to enquiries and provide customer service).
When we respond to or make a legal claim/exercise our legal rights.	It may be necessary for us to process your personal data if we need to receive legal advice, or exercise our legal rights or settle a legal claim which relates to you.	Consent. You may opt out from receiving direct marketing at any time by unsubscribing from our email communications or by sending us an email with the words “Opt Out” in the subject header.

Where we have relied on legitimate interests to justify processing your personal data, we have considered the impact on your interests and rights, and have placed appropriate safeguards to ensure that the intrusion on your privacy is reduced as much as possible.

Please be aware that you have the right to object to the processing of your data of any of the legitimate interests identified.

7. How is data stored?

Your personal data will be treated confidentially. Authorised members of our team can access the data, which is protected by password access. We use technical and organisational measures to safeguard your information and put in place appropriate measures to prevent personal data from being accidentally lost, used, accessed in an unauthorised way, altered or disclosed. For example, our web server is password protected to protect from external threats. We limit access to your personal data to only those people who need access to the data (which is also password protection).

Whilst we use all reasonable efforts to safeguard your personal data, you acknowledge that the use of the internet is not entirely secure and for this reason we cannot guarantee the security or integrity of any personal data that are transferred from you or to you via the Internet. If you have any particular concerns about your information, please email john@solvexagreen.energy

8. Data retention

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for. In practice, we will retain your personal data for 6 months after an installation and if we ever have to respond to or make a legal claim it is 6 years in accordance with UK statutory limitation periods.

We review annually what we hold, and always consider if we still need the personal data, factoring in if it is sensitive, at risk of harm from unauthorised use or disclosure, and the processing purposes.

Upon expiry of the applicable retention period we will securely destroy your personal data unless we have are required to extend the applicable retention period in accordance with applicable laws and regulations.

9. Who do we share your personal information with?

We may share your personal data with the following categories of recipient:

our third-party service providers including: SolarEdge, website development, software platform providers providing digital marketing and advertising, and receiving customer feedback;
law enforcement, the courts and other competent authorities as required.

For more information about our third-party service providers, please contact us using the details provided at the beginning of this notice. For information about how a third-party service provider processes your personal data we may direct you to their applicable privacy notice.

10. Transfers of your personal data outside of the UK

We do not transfer client’s personal data outside of the UK.

11. Your rights in relation to personal data

As a data subject, you have the following rights under the UK GDPR:

The right of access to personal data relating to you. This means that you can ask us for a copy of your personal data we hold on you, the purpose for which it is processed, details of recipients or classes of recipients to whom it is or may be disclosed, the period for which it is held and any information available about the source of the data. There are exceptions to this right, so that access may be denied if, for example, making the information available to you would reveal personal data about another person, or if we are legally prevented from disclosing such information. If you wish to receive a copy of your personal data, please contact us using the contact details set out at paragraph 3 above (how to contact us).
The right to correct any mistakes in your information. This means that you can require us to correct any mistakes in your information which we hold free of charge.
The right to ask us to stop contacting you with direct marketing. If you would like us to stop sending you direct marketing/email communications, please email us with the subject line “Opt Out”. You can also click on the ‘unsubscribe’ button at the bottom of the marketing emails.
The right to ask us to stop contacting you with direct marketing. If you would like us to stop sending you direct marketing/email communications, please email us with the subject line “Opt Out”. You can also click on the ‘unsubscribe’ button at the bottom of the marketing emails.
The right to have your personal data ported to another data controller.
The right to erasure. You have the right to ask us to erase your personal data when the personal data is no longer necessary for the purposes for which it was collected or when (for example) your personal data has been unlawfully processed.
The right to withdraw consent — where consent has been relied on to process your personal data. This is a vital and necessary aspect of consent, and we are aware that you may wish to withdraw consent at any time. If you do not want us to hold information relating to your allergies or disabilities, please contact us (see paragraph 3 (how can you contact us)). If you wish to opt out of receiving marketing communication, you can unsubscribe by clicking on the link provided in our emails.

If you have any questions regarding how to exercise your rights, please contact us on hello@solvexagreen.energy. We will respond to any rights that you exercise within a month of receiving your request, unless the request is particularly complex, in which case we will respond within three months.

12. What will happen if your rights are breached?

If you do not think that we have processed your personal data in accordance with this notice—you should let us know as soon as possible (see section 3 (How to contact us)) above.

Similarly, you may complain to the Information Commissioner’s Office. Information about how to do this is available on its website at https://ico.org.uk.

You may be entitled to compensation for damage if do not comply with data protection legislation.

This notice is reviewed and updated from time to time. Do check this page periodically in order to review the latest version. We welcome your questions regarding privacy.

Privacy Notice Last Updated June 2025.